Frequently Asked Questions

Yes. All accommodation rooms at Sea World Resort are non-smoking.

Designated outdoor smoking areas are available on-site.

Sea World Resort offers a range of room types designed to suit different family sizes and travel needs.

Room options include:

• Coastal Rooms  Two double or queen beds, sleeps up to four. Private balcony or patio, 55-inch Smart TV, free Wi-Fi, contemporary bathroom.

• Water View Rooms  Queen and double configurations, sleeps up to five. Private balcony with Broadwater views.

• Suites  Generous living space with separate sleeping areas, ideal for those wanting more room to spread out.

• Interconnecting Rooms  Available for families or groups who would like multiple rooms connected internally. Please contact reservations to arrange availability.

Yes. Sea World Resort has completed refurbishment works to its Coastal Rooms, introducing coastal-inspired décor, updated bathroom fittings, refreshed bedding, and contemporary finishes.

Yes. Beyond standard Coastal Rooms (which sleep four), we offer Suites with additional living space, Water View Rooms sleeping up to five, and interconnecting room arrangements for extended families or groups. Please contact our reservations team directly to discuss your configuration.

Sea World Resort is a family-focused resort environment, and some ambient activity may occur throughout the day.

Guests who prefer quieter locations can request:

• Upper-floor rooms

• Garden-facing rooms

• Locations away from the pool precinct

Requests can be made when booking, and the reservations team will assist where possible, subject to availability.

Yes. All rooms include a compact minibar fridge suitable for storing everyday items during your stay.

Portable electric fridges and eskies are not permitted in guest rooms. Guests with special storage needs, such as medication, are encouraged to contact the resort prior to arrival.

Yes. Accessible rooms are available at Sea World Resort.

Please contact our reservations team on 133 386 before booking to discuss your specific requirements and we will do our best to accommodate you. We recommend giving as much notice as possible, as accessible rooms are subject to availability.

Yes. Cots are available on request.

Please advise the reservations team at the time of booking so arrangements can be made prior to arrival.

Note that if a fifth guest in a room is an infant, an additional fee of $25 per night applies (including the cot). Theme park entry is complimentary for children aged 2 and under.

Industry discounts are available to select Industry employees upon meeting certain criteria, please apply online here. If your request is approved, you will need to show proof of employment (a business card or letter from employer) plus photographic ID.

Accommodation Room Only Offers and Restaurants: Infant 0-3 yrs; Child 4-13 yrs; Adults 14+ yrs

Accommodation (Including Theme Park Entry) and the Theme Parks: Infant 0-2 yrs; Child 3 -13 yrs; Adults 14+ yrs

Sea World Resort offers several dining venues catering to different occasions and preferences.

Dining options include:

• Shoreline - serving buffet breakfast and buffet dinner curated with dishes for everyone.

• Hatsuhana - signature Japanese teppanyaki restaurant. The live cooking theatre is very popular with families and children. Bookings recommended.

• Melrose Italian - Serving up delicious Italian cuisine plus coffee and grab-and-go breakfast options in the morning.

• Sun Lounge - meals and snacks throughout the day in a relaxed setting.

• Waterfall Café - poolside bites and quick family meals.

Room service is available during limited hours.

Yes. Dining venues at Sea World Resort can accommodate a range of dietary requirements, including vegetarian, vegan, and gluten-free options.

Guests are encouraged to advise their requirements at the time of booking or on arrival so the team can assist.

The daily breakfast buffet includes a variety of hot and cold options designed to suit both adults and children. Guests can enjoy fresh fruit, yogurt, cereals, pastries and breads, along with hot favourites such as eggs, bacon, sausages, baked beans, pancakes and more. Juice, tea and coffee are also included, with barista-made coffee and specialty drinks available to purchase.

Breakfast is included in many accommodation packages. Guests should refer to their booking confirmation to confirm inclusions.

Sea World Resort is located on Seaworld Drive, Main Beach on the Gold Coast, directly adjacent to Sea World marine park.

The Gold Coast is in the south-east corner of Queensland, a popular holiday destination known for its beaches, theme parks, shopping, dining, and hinterland. It has its own international and domestic airport, and Brisbane’s airports are approximately 1.5 hours away by road. Find directions at here.

The Gold Coast is home to 57 kilometres of beautiful coastline. Main Beach is the closest beach to Sea World Resort, just minutes away. Other popular beaches within easy reach include Surfers Paradise, Broadbeach, Burleigh Heads, and Coolangatta. The Gold Coast is recognised for some of Australia’s most beautiful beaches.

Limited on-site parking is available at Sea World Resort. Overflow parking is available at no cost on Sea World Drive, and additional parking is available at Sea World marine park. Additional vehicles will need to be self-parked on Sea World Drive. Please see the concierge team on arrival for assistance.

Please note, we do not have undercover parking.

$20 per day limited availability.

Trailer parking is available on Sea World drive not within the resort car park (this refers to caravans, boats, jet skis, etc).

Please see concierge team for assistance or contact on 07 5591 0021.

Guests are welcome to unload any luggage or passengers at the resort entrance prior to parking on the street if the carpark is full.

The Gold Coast is accessible by road, rail, and air. For public transport options to Sea World Resort, visit the official TransLink website (translink.com.au) or call TransInfo on 13 12 30. You can also arrange a theme park transfer through Con-X-ion. Bus route 705 runs directly to Sea World from Surfers Paradise and Broadbeach approximately every 20 minutes.

The Gold Coast has a warm subtropical climate.

Typical temperatures include:

• Summer (December–February): approximately 28°C

• Winter (June–August): approximately 21°C

Comfortable clothing, hats, and sunscreen are recommended year-round.

For accommodation packages that include theme park entry, age categories are:

• Infants (0–2 years) — free entry

• Children (3–13 years) — child rate

• Adults (14 years and over) — adult rate

Children aged 2 years and under receive complimentary theme park entry when included in accommodation packages.

Depending on the package selected, your stay may include unlimited entry to one or more of the following parks:

• Sea World

• Warner Bros. Movie World

• Wet’n’Wild

• Paradise Country

Package inclusions vary by rate type. Please refer to your booking confirmation for full details.

Yes. Theme park tickets can be purchased at Sea World Resort reception if they are not already included in your accommodation package.

Guests may also arrange theme park transfers where required.

Book your theme park connection with Con-X-ion here.

Or alternatively travel via public transport. Explore your options via the official TransLink website.

Online bookings can be made here. To book via phone please contact 133 386 and one of our friendly staff will be happy to assist you.

Our Guest Services team is available via the following:

• Phone: 13 33 86 (within Australia) or +61 7 5519 6200 (international)

• Email enquiry form: seaworldresort.com.au/resort-info

• In person: Visit reception if you are already on property. This is the fastest way to resolve any issue during your stay.

Lost items should be reported to Sea World Resort reception as soon as possible.

If an item is lost within Sea World marine park rather than the resort, guests should contact Sea World Guest Services directly at (07) 5588 2178. We will do our best to help locate lost items.

Call our team on 13 33 86 or use the enquiry form at seaworldresort.com.au/resort-info and our Guest Services team will get back to you as soon as possible. If you are already at the resort, visiting reception directly will get you the fastest response.

Some packages include theme park entry, while others do not.

Inclusions depend on the rate selected at the time of booking. Please refer to your confirmation email for full package details.

Package inclusions vary depending on the rate type selected. Our most popular family packages include:

• Unlimited entry to Sea World (and optionally Warner Bros. Movie World, Wet’n’Wild, and Paradise Country) for the duration of your stay.

• Daily breakfast buffet at Shoreline Restaurant

• Exclusive morning Nickelodeon character meet-and-greets

• Access to the SpongeBob SplashBash Aquatic Adventure Playground.

• Evening SpongeBob LED light show

Always check your confirmation email to confirm exactly which inclusions apply to your specific rate. Our reservations team on 133 386 can walk you through any rate type.

Bookings can be made online via the Sea World Resort website or by calling the reservations team.

Phone bookings are available via:

• Australia: 133 386

• International: +61 7 5519 6200

Yes. Sea World Resort offers different rate categories. Some include flexibility to change your dates, subject to availability. Package rates (which offer the best per-night value) require full prepayment but allow date changes within the sell period. If flexibility is important to you, discuss rate options with our reservations team when booking so they can recommend the best fit for your situation.

Standard packages are valid for four guests in a Resort Double Room. If you wish to add a fifth guest (of any age), you will need to upgrade to a Queen room if not already booked in one. An additional nightly fee applies, which includes unlimited theme park entry for that guest (where applicable). If the fifth guest is an infant, the additional cost is $25 per night including a cot. Theme park entry is complimentary for children aged 2 and under.

Yes. Sea World Resort regularly offers Gold Coast accommodation deals, holiday packages, and seasonal specials including family package deals. Check the Package Deals page on the Sea World Resort website or call 133 386 for current offers. Booking further in advance typically unlocks better rates.

Staying at Sea World Resort includes access to a range of experiences available exclusively to resort guests.

These include:

• Daily Nickelodeon character meet-and-greets

• Access to the SpongeBob SplashBash Aquatic Adventure Playground

• Evening SpongeBob LED light show

• Direct walking access to Sea World’s entry gate in under two minutes

These experiences are included as part of the on-resort guest experience and are not available to day visitors.

Children staying at Sea World Resort can enjoy a range of activities. Popular activities include:

• SpongeBob SplashBash aquatic playground

• Lagoon pool and waterslide

• Daily character meet-and-greets

• Evening LED light show

• Daily activities, including Kid’s Disco, movies under the stars, and more

These facilities provide entertainment options both during and outside park hours.

Yes. Sea World Resort is designed with families in mind.

The direct walking access to Sea World means no car, no parking, no lengthy travel. Kids aged 2 and under enter the parks for free. Morning character meets at 9:30am are a highlight for young children, and the SplashBash aquatic playground is designed with younger kids in mind. Being just steps from your room also makes nap times far less stressful.

Sea World Resort features several water-based facilities for guests.

These include:

• A 50-metre heated lagoon pool

• Waterslide

• Children’s pool area

• 12-seater spa

• SpongeBob SplashBash Aquatic Adventure Playground

Pool towels are available for collection from the towel hut beside the pool or from Concierge, and ice buckets can be filled by the team at the Sun Lounge.

Yes. Sea World Resort is a popular choice for Gold Coast birthday celebrations and family special occasions.

Guest services can assist with special arrangements, including room enhancements and dining bookings. Hatsuhana teppanyaki restaurant is a popular venue for group celebrations.

Standard check-in time is from 3:00pm, and check-out is by 10:00am.

Early check-in and late check-out may be available on request, subject to room availability. Please speak with reception on arrival or contact us in advance.

Tip: If you arrive before 3:00pm, the concierge team can store your luggage so you can head straight to Sea World while your room is being prepared.

Yes. Online check-in is available from three days before your arrival and closes at 3:00pm on the day of arrival.

Complete check-in on our website with your reservation details, and you’ll receive a notification when your room is ready for key collection from reception. If your package includes theme park access, tickets will be sent to you in advance so you can head straight to the park.

To check in online, visit seaworldresort.com.au/resort-info/online-check-in. If you encounter any issues, contact us at 13 33 86.

Valid government-issued photo identification must be presented at check-in. Please ensure the name on your ID matches your reservation. Failure to provide valid ID may result in the booking being cancelled.

Yes. A credit card pre-authorisation of $50 per night of stay is required at check-in to enable room charging. When the limit is reached, charges must be settled before further room charges can be applied. Cash-paying guests must provide a $200 refundable deposit on arrival, which is returned on departure subject to room inspection. Note that room charging is not available for cash-paying guests. The credit card used must be in the name of the person on the reservation.

Yes. Guests with medical or dietary requirements are encouraged to contact the resort prior to arrival.

Advance notice allows the team to prepare and provide suitable assistance where possible.

Yes. Accessible rooms are available on request.

Guests are encouraged to contact reservations prior to booking to discuss specific requirements and availability.

We have 3 disabled rooms with an open shower and handrails which also interconnect with a Resort Room. The Resort can also hire additional equipment. Fees apply. All facilities within the Resort are wheelchair accessible.