Village Roadshow Theme Parks Pty Ltd ACN 010 919 623 (“we”, “us” or “our”) is the operator of Sea World Resort (“the Resort”). We want you to enjoy your stay and ensure there are no surprises in relation to the booking or payment process or whilst you are staying at the Resort. We will provide accommodation and other services to you at the Resort subject to the following terms and conditions and ask that you please read them carefully because the person who makes the reservation will be deemed to have accepted these terms and conditions on behalf of all persons staying under that reservation at the Resort.
1.1 Reservations are non-refundable and full payment must be made at time of booking
1.2 Changes to reservation may only be requested up to 24hrs before arrival date and are subject to availability and price change. $25.00 fee is payable for reservation changes
1.3 If you do not check-in to your room or cancel your reservation you will forfeit total cost of reservation
1.4 All reservations made directly are subject to these terms and conditions. Person making the reservation must be 18 years or over and is deemed to have accepted these terms and conditions on behalf of all persons staying under the reservation
1.5 If booking via a Travel Agent the terms and conditions provided by Travel Agent will apply
1.6 A reservation quote is an estimate only. Price and reservation is only guaranteed once full payment is made. Total price of reservation comprises:
package or room rate multiplied by number of nights reserved and guest number
additional products/services selected
1.7 Reservations may be amended/cancelled by us in case of computer, website or system error resulting in incorrect room rate/details. We will advise you as soon as possible
2.1 Valid government-issued photo identification to be presented on arrival failing which booking may be cancelled and the full booking amount may be forfeited
2.2 Security deposit is required at check-in:
Credit Card: pre-authorisation* of $50.00 per night of stay allowing you to room charge. On reaching this limit you must settle current charges. Further authorisation required for balance nights of stay to continue to room charge.
Cash: $200.00 refundable on departure subject to room check. Room Charge is not available for cash paying guests
2.3 Credit card used must be in the name of the person on the reservation
*Upon check out your room charges and any extras will be charged to your card and appear on your credit statement within 3 working days. If you choose to pay the amount outstanding with another credit card or by cash, we will cancel the pre-authorisation. We do NOT charge your credit card when accepting a pre-authorisation – it is a security guarantee for payment only and a block against your credit card for the pre-authorised amount which means your spending limit on your card is reduced by that amount. When the pre-authorisation is released is solely dependent on the financial institution that issued the credit card. If the pre-authorisation is not released by your issuing financial institution automatically contact them directly
3.1 Smoking only permitted in designated outdoor smoking areas. Smoking in rooms, balconies or public areas around the Resort is strictly prohibited. We may evict you from the Resort without refund in the event of inappropriate, offensive or unlawful behaviour
3.2 You are responsible for the security of your own personal property. Parking in the Resort’s car park is at your own risk
3.3 Use of water park and attractions at Resort is at your sole risk. Parent, guardian or carer MUST directly supervise an infant or person under their care when using all facilities
Where our liability cannot be excluded, to the extent permitted by law liability is limited to either resupply of the goods or services or the value of goods or services supplied.
Terms and conditions are governed by laws in force in Queensland and courts of appeal therefrom and are subject to any requirements at law to the contrary
(Ticketed Events at Sea World Resort include: Father's Day, Christmas Day Dining, End of Year Pool Party and Shoreline Festive Buffet)
Ticketed Events are subject to availability, change and cancellation. Offers are not available in conjunction with any other offers or discounts. No further discounts apply. Booking cancellations must be made at least 7 days prior to the event. No refund will be provided to no-shows or cancellations made within 7 days prior to the event. Booking cancellations made after the event is sold out will not be refunded. If the event is cancelled for any reason all monies will be refunded.
1. Membership Overview
1.1 The Sea World Resort Family Membership is free and open to everyone aged 18 years or older.
1.2 To join, visit www.seaworldresort.com.au, navigate to the Sea World Resort Family Membership section, and follow the prompts to create an account and complete your free membership registration.
1.3 The member may cancel their Membership any time via the Guest Portal or by contacting us directly (see Section 6).
1.4 Membership is non-transferable, non-exchangeable, and cannot be sold or redeemed for cash. 1.5 Sea World Resort reserves the right to cease, modify or suspend the Membership program at any time by providing reasonable prior notice to members.
1.6 Members are responsible for keeping their contact details up to date to ensure they receive relevant updates and communications.
2. Offers and Availability
2.1 Special offers available to members are subject to availability and may change or be withdrawn at any time without notice. 2.2 Individual offer terms and conditions apply. Please refer to the relevant offer Terms & Conditions for full details. 2.3 Preferences and special requests are not guaranteed and are subject to availability. Guests are encouraged to advise any specific requirements when booking.
3. Communications and Privacy
3.1 By opting in to the program, members agree to receive promotional emails and communications from Sea World Resort and the Sea World Resort Family Membership program. 3.2 Personal information collected will be managed in accordance with our Privacy Policy 3.3 Members may unsubscribe from promotional communications at any time via the unsubscribe link provided in emails or in the membership preferences settings in the portal.
4. Account and Access
4.1 Members will have access to a personal dashboard where they can view upcoming bookings and manage their membership preferences. 4.2 Members are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account. 4.3 Sea World Resort is not liable for any loss or unauthorised access resulting from failure to secure login details. 4.4 Sea World Resort reserves the right to suspend or terminate account access in cases of misuse, unauthorised activity, or breach of these terms.
5. General
5.1 Sea World Resort reserves the right to amend or update these Terms & Conditions at any time. Updated terms will be made available via the Guest Portal.
6. Contact Us
6.1 For any questions regarding the Sea World Resort Family Membership, or to update details or request cancellation, please contact us via: Phone: 1300 139 677 or visit the Guest Portal to update details
Room rate includes accommodation and breakfast daily for all listed occupants. Please note this does not include any theme park entry. Subject to availability. Payment required in full by credit card at time of booking. No refunds (subject to any requirement at law to the contrary). Date may be changed subject to availability and within the sell period time frame. Surcharges apply for weekends, school holidays, and other room types. Please note Sea World opens at 1.30pm on Anzac Day and is closed on Christmas Day. Reservation date changes made via our Central Reservations service or direct with the Resort attract a $25.00 amendment fee.
Subject to availability. Payment required in full by credit card at time of booking. No refunds (subject to any requirement at law to the contrary). Date may be changed subject to availability and within the sell period time frame. Surcharges apply for weekends, school holidays, and other room types. Additional adults and children (3-13yrs) $60 per night including unlimited Sea World entry. Theme Park Passes are only valid for duration of stay and will not be reissued because of limited visitation or ride and premises closures. Please note Sea World opens at 1.30pm on Anzac Day and is closed on Christmas Day. Reservation date changes made via our Central Reservations service or direct with the Resort attract a $25.00 amendment fee.
Subject to availability. Payment required in full by credit card at time of booking. No refunds (subject to any requirement at law to the contrary). Date may be changed subject to availability and within the sell period time frame. Surcharges apply for weekends, school holidays, and other room types. Rate is twin share. Additional adults and children (3-13 years) are $60 per person, per night including their theme park entry. Theme Park Passes are only valid for duration of stay and will not be reissued because of limited visitation or ride and premises closures. Please note Warner Bros. Movie World, Wet’n’Wild Gold Coast and Paradise Country are closed Anzac Day and Christmas Day. Sea World is open from 1:30pm on Anzac Day and is closed Christmas Day.
Together with the Australian Outback Spectacular terms and conditions, the following applies.
Subject to availability. Block out dates apply. Available for Tuesday, Wednesday, Friday and Saturday shows at Australian Outback Spectacular. Additional adults and children are $69 per person, per night including accommodation, Australian Outback Spectacular show ticket and return transfer. Payment required in full by credit card at time of booking. No refunds (subject to any requirement at law to the contrary). Date may be changed subject to availability and within the sell period time frame. Surcharges apply for weekends, school holidays, and other room types. Rate is twin share. Please note this does not include any theme park entry.
Valid for stays from 7 April to 30 September 2025. Subject to availability. A 10% non-refundable deposit is required at the time of booking with the remaining balance deducted from your credit card 7 days prior to arrival. No refunds will be provided for the non-refundable deposit (subject to any requirement at law to the contrary). Date may be changed, subject to availability within the offer time frame. Surcharges apply for weekends, school holidays, and other room types. Rate is valid for 4 people and includes unlimited theme park entry and daily buffet breakfast at Shoreline Restaurant for the duration of the stay. A fifth adult or child (3 years and over) may stay for an additional cost of $85 per night. This fee includes a rollaway bed, unlimited theme park entry and daily buffet breakfast at Shoreline Restaurant throughout their stay.
Valid for stays from 24th May - 2nd November 2025. Subject to availability. Payment required in full by credit card at time of booking. No refunds. Date may be changed subject to availability and within the sell period time frame. Weekend surcharges, school holiday and other room type surcharges apply. Changes to your booking will be accommodated without any penalties up to 24 hours prior to arrival. Rate is twin share. Additional adults are $89 and children are $59 per person, per night including their whale watching experience. From price based on Resort Double Room. Cancellations made within 24 hours of a booked tour will not be refunded. Not suitable for children under 3. Sea World Cruises Your Sea World Cruises Whale Watch Tour will be booked on your behalf by Sea World Resort for the day after check-in. There is no requirement for guests to contact the operator. Morning cruises will be prioritised subject to availability. If you require an alternative tour time please call 133 386 for availability. Tours depart from the Sea World Cruises Main Beach Terminal - no ground transfers or Sea World Resort jetty pickups. Package includes 100% Whale Sighting Guarantee — in the unlikely event that your tour fails to sight a whale you will be provided with a free return tour valid for 12 months. No refunds will be given.
Room rate includes theme park entry, buffet breakfast & 2-course dinner at selected outlets (Melrose and Lobby). From $319 twin share with surcharges for room types and additional pax (extra adult $69, kids $32, $129 for the fifth guest in applicable room types). Only available Sunday - Thursday with block outs dates applying for school holidays and other dates as required.
Room rate includes theme park entry, buffet breakfast & bottle of Moet upon arrival. From $399 twin share with surcharges for room types. Only available Sunday - Thursday with block outs dates applying. Full payment required at the time of booking.
Room rate includes unlimited entry to Sea World, buffet breakfast, two complimentary drinks per night, entry to Dora's Disco, one Nickelodeon character photo and a Sea World souvenir for every child. A minimum 2-night stay applies and is valid for stays Sunday - Thursday with block outs dates applying. The rate is valid for 2 adults and 2 children under 3 years of age; additional charges apply for extra children or adults and for alternative room types. Full payment required at the time of booking.
Subject to availability: Payment required in full by credit card at time of booking. No refunds (subject to any requirement at law to the contrary). Date may be changed subject to availability and within the sell period time frame. Surcharges apply for weekends, school holidays, and other room types. Rate is twin share. Additional adults and children are $25 per person, per night including theme park entry and using existing bedding. Cost for 5th person is $60 per night, including theme park entry and rollaway bedding. Please note Warner Bros. Movie World, Wet’n’Wild Gold Coast and Paradise Country are closed Anzac Day and Christmas Day. Theme Park operating hours may vary and change without notice. Wet’n’Wild is operating at reduced hours. Please check the operating hours prior to your visit. Sea World is open from 1.30pm on Anzac Day, and is closed Christmas Day. Reservation date changes made via our Central Reservations service or direct with the Resort attract a $25.00 amendment fee. Savings may vary based on room type availability and seasonality.
Valid for reservations from 25 September 2024 to 31 August 2025 excluding blackout dates from 28 December 2024 to 4 January 2025 and 18 April 2025 to 21 April 2025 inclusive. Redemption of prepaid vouchers subject to availability of rooms and is not guaranteed for a guest’s preferred dates. If pre-paid vouchers are purchased using Afterpay, the stay period cannot commence until 14 days post the voucher purchase date. Call 133 386 to book.
If the included room type is not available, guests can upgrade and stay, subject to availability. Upgrading may incur an additional fee to cover the cost of the higher room category.
A surcharge of $107 per night applies to stays during standard school holiday periods payable at the time of booking.
Standard School Holiday dates:
7 December 2024 – 27 December 2024
22 March 2025 – 4 April 2025
21 June 2025 – 19 July 2025
A peak school holiday surcharge of $199 per night applies to stays during peak school holiday periods, payable at the time of booking.
Peak School Holiday dates:
14 September 2024 – 12 October 2024
5 January 2025 – 1 February 2025
5 April 2025 – 17 April 2025
22 April 2025 – 26 April 2025
Date ranges are inclusive.
Nights must be used consecutively.
Package is non-refundable and date changes are subject to availability and only valid during the travel period.
These packages are for accommodation only. Flights are not included and need to be purchased separately. Package is not refundable. Multiple packages may be purchased for separate or consecutive stays. This package is valid for 4 people staying in a Resort Double Room (with two double beds). A fifth adult or child (3 years and over) can be accommodated in a queen bedded room for an additional cost of $65 per night (excluding any upgrade fees required to amend to a queen room). This fee includes a rollaway bed and unlimited theme park entry throughout their stay. If the fifth guest is an infant, the additional cost is $25 per night, including a cot. Theme Park entry is free of charge for guests 2 and under.
One child (3-13yrs) eats free for buffet Breakfast with a full paying adult. Children 3 years and under are free with a paying adult. Valid at Shoreline Restaurant only.
Theme Park Passes are only valid for duration of stay and will not be reissued because of limited visitation or ride and premises closures. Please note Warner Bros. Movie World, Wet’n’Wild Gold Coast and Paradise Country are closed Anzac Day and Christmas Day. Sea World is open from 1:30pm on Anzac Day and is closed Christmas Day.
Buy 1 Get 1 Free beverages apply to ‘Ultimate Menu’ only valid throughout the resort. Only available in outlets. Not valid on In Room Dining.
The 2 x $10 Sea World Resort Relaxation Corporation massage vouchers are only redeemable within the stay period and cannot be used in conjunction with any other discounted offer and cannot be combined. Please note advanced bookings are required for the massage vouchers - bookings must be prepaid for a minimum one-hour massage or beauty treatment for appointments between 11.00am and 3.00pm. No refunds for no-shows or cancellations with less than 12 hours’ notice. Call 0415 751 751 to book.
The $20 retail voucher is redeemable within the stay period and cannot be used in conjunction with any other discounted offer and cannot be combined. Valid for use within Sea World Resort gift shop, Sea World, Warner Bros. Movie World, Wet ‘n’ Wild and Paradise Country gift shops for non-consignment items. Not valid on mobile carts within theme parks. Must be used in a single transaction.
20% off Australian Outback Spectacular’s Heartland General Admission and Top Rail Premium tickets. Advance bookings essential on 133 386 quoting your resort reservation number.
10% off selected food and beverage at our theme parks Sea World, Warner Bros. Movie World, Wet’n’Wild and Paradise Country. Present your Family Holiday Pass to redeem. Discount not available at mobile food and beverage carts.
One $20 Topgolf game play voucher per package and a Lifetime Membership per person valued at $5 per person. Must be redeemed during the stay period. Not valid with any other promotions or discounts. Present Holiday Pass on arrival at Topgolf.
Save 15% with Sea World Cruises, Arro Jet & Hopo Gold Coast Ferry. Please refer to your Family Holiday Pass for booking instructions.
Animal Adventure $50 voucher can be redeemed against any one Animal Adventures activity and is not transferable for cash and must be used during stay. Unused credit is non-refundable. Voucher is not available in conjunction with any other discounts or offers and is not transferable for cash. Unused credit is non-refundable. Excludes Customised programs, Photo opportunities and Glass Bottom Boat tours. Certain criteria must be met in order to participate in each of the Animal Adventures programs. They are strictly enforced to ensure the safety of guests, staff and animals. All participation is subject to final assessment by the Marine Sciences staff member at the time of attendance and all conditions and/or information are subject to change without notice - click here for all Animal Adventures terms and conditions. Not valid during blackout periods. Call 133 386 to book.
The value and comparative savings have been determined based on the hotel's published rack rates and the value of inclusions available to a family of four. Please be advised that rack rates may not be reflective of actual rates being charged, dependant on the timing and manner of your booking and therefore are only indicative of the level of saving.
All discounts and inclusions cannot be used in conjunction with any other discounted offer, discounts cannot be applied at checkout, are redeemable only within the Resort stay period, are not valid during blackout dates and unused credit is not redeemable for cash. All activities and services are subject to availability. Redemption instructions can be found on your booking confirmation email and on the Family Holiday Pass received at check-in.
Subject to availability, payment required in full by credit card at the time of booking. No refunds (subject to any requirement at law to the contrary). Date may be changed, within the offer time frame. Surcharges apply for weekends, school holidays, and other room types. Rate is valid for up to 2 adults and 2 children aged (3-13 years). Children 2 years and under are free. This includes daily buffet breakfast at Shoreline Restaurant for the duration of the stay. You have the option to substitute an adult in place of a child (3-13 years) for an additional cost of $25 per night. A fifth adult or child (3 years and over) may stay for an additional cost of $85 per night. This fee includes a rollaway bed and daily buffet breakfast at Shoreline Restaurant throughout their stay. Offer is only available to Village Roadshow Theme Park 4 Park Pass Holders and is not transferable. Village Roadshow Theme Park 4 Park Pass must be presented at check in.
Save 30% on the Sea World Resort Theme Park Accommodation Package for stays until 28th March 2024. This offer is only available for purchase from 12th November to 28th November 2023, inclusive, as part of our Black Friday Sale. These terms and conditions are to be used in conjunction with the existing Theme Parks Package terms and conditions.
Exclusive Black Friday Food & Beverage credit - Receive a $300 food and beverage credit for the reduced price of $200. This offer is available to all guests who purchase during the booking process and is valid for reservations made during the promotion period specified above. Credit can be redeemed at any of the Sea World Resort dining and beverage outlets. The credit may not be used for any other purpose or exchanged for cash.
Privacy Collection Notice
Personal information is collected by us to process your booking and assist with providing services to you. Your personal information will only be disclosed to our related bodies corporate and service providers for these purposes and will be handled as set out in the Privacy Policy. If you do not provide certain information we may not be able to process your booking request or provide you with a complete service. Contact Privacy Officer if you want details of personal information held or you want it corrected at: Level 4, 650 Chapel Street, South Yarra, Victoria 3141 Email: [email protected]